Job Title:3PL Logistics Operations Analyst
Job Type: Full-time / Remote
Work Hours: US Hours

Job Overview:
Our client is looking for a 3PL Logistics Operations Analyst to support the daily data integrity, performance monitoring, and reporting of their third-party logistics network. In this role, you will serve as the primary “eyes and ears” on freight and fulfillment data to ensure SLAs are met across DTC, Amazon, and Retail channels.

Responsibilities:

Own 3PL Performance & Cost Reporting

• Pull and analyze daily/weekly 3PL performance reports (ShipBob, Stord, etc.)
• Track delivery exceptions, induction failures, and aged orders
• Build and maintain performance dashboards (pivot tables, exception tracking)
• Monitor carrier transit times and exception rates by carrier and mode
• Deliver weekly freight summaries by channel (volume, cost, service levels) to leadership to ensure on time SLAs for DTC, Amazon, and retail drop ship
• Meet weekly with 3PL freight teams to review KPIs and recommend mode optimization strategies
• Maintain and update logistics SOPs
• Track all SLA violations by our 3PL so we can issue chargebacks

Manage Freight, Carrier, & Duty Operations

• Track and report detailed duty costs by time period (weekly/monthly/quarterly), Country of Origin (COO), and transportation mode to provide visibility into landed cost drivers
• Create Bills of Lading (BOLs) for TL/LTL shipments across all channels and coordinate shipments
• Collect and maintain Proof of Delivery (POD) documentation
• Establish, manage, and track lost package and freight claims through reimbursement
• Push carriers for updates on stalled or delayed shipments
• Manage capacity constraints and service disruptions

Lead Issue Resolution & Risk Management

• Monitor backlogs of undelivered and exception orders
• Identify and investigate missing carrier inductions
• Flag Amazon OTDR and compliance risks
• Partner with CX on replacements for missing shipments
• Continuously identify opportunities to streamline workflows and optimize performance

Must-Have:

• 3–5+ years of experience in logistics or supply chain
• Previous experience with 3PL inventory management required
• Hands-on experience with parcel, TL, and LTL freight
• Strong Excel skills (pivot tables, reporting, performance analysis)
• Experience managing freight claims and carrier escalations
• Ability to operate in a fast-paced, high-growth environment
• Strong cross-functional communication skills
• High ownership mindset with strong follow-through

Nice-to-Have:

• Experience with NetSuite and WMS systems preferred