Job Title: Amazon Operations Manager
Job Type: Full-time / Remote
Work Hours: US Working Hours

Job Overview:

Our client is hiring an Amazon Operations Manager to lead end-to-end operational execution across all Amazon marketplaces in the U.S. and internationally during the next phase of growth. In this role, you will drive impact across a global, omnichannel business by owning inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and operational issue resolution while contributing to scalable operational excellence across product categories, regions, and sales/marketing channels.

All roles are global and omnichannel, driving accountability across product categories, regions, and sales/marketing channels.

Responsibilities:

Inventory & Supply Chain Operations

• Create, manage, and optimize FBA and FBM shipment plans across all marketplaces
• Partner with planning team to forecast inventory needs to prevent out-of-stocks and overstock situations
• Monitor inventory performance metrics including sell-through, weeks of cover, and inbound performance
• Manage aged, excess, stranded, and unsellable inventory
• Optimize inventory placement and replenishment strategies

Logistics, 3PL & Freight Management

• Partner with domestic and international 3PLs for kitting, labeling, prep, and storage
• Coordinate inbound freight (LTL, FTL, ocean, air)
• Ensure compliance with Amazon FBA prep and labeling requirements
• Track inbound shipments and resolve discrepancies
• Support customs, duties, and cross-border fulfillment

Operational Auditing & Issue Resolution

• Audit inbound discrepancies, packaging issues, fee inaccuracies, and FC errors
• Partner with internal teams to resolve root causes
• Proactively flag operational risks
• Document issues and drive corrective actions

Amazon Seller Central Operations

• Manage reimbursements for lost, damaged, or mis-received inventory
• Audit FBA fees and storage charges
• Resolve stranded inventory caused by operational issues
• Manage and escalate Seller Central cases [for Ops / Fulfillment related issues]
• Monitor account health metrics

Global Marketplace Operations

• Support operations across all global Amazon marketplaces
• Manage region-specific operational requirements
• Coordinate cross-marketplace inventory transfers [when Planning decides to transfer]
• Support operational readiness for new marketplace launches

Reporting & Process Improvement

• Build dashboards for inventory health and reimbursements
• Identify cost leakage and inefficiencies
• Develop SOPs for operational workflows

Cross-Functional Collaboration

• Partner with supply chain, product, packaging, finance, and marketing teams
• Align inventory with promotions and demand spikes

Must-Have:

• 7+ years Amazon Seller Central experience (3P)
• Strong FBA/FBM and inventory management expertise
• Experience with 3PLs and freight partners
• Advanced Excel skills
• Multi-marketplace experience

Nice-to-Have:

• International Amazon marketplace experience
• ERP and inventory tools knowledge (bonus for NetSuite experience)
• Amazon global fulfillment programs experience