JOB PURPOSE:
To efficiently manage CRM processes within SAP Business One, ensuring seamless
coordination between sales, production, and finance. This role is responsible for
end-to-end quote and sales order management, proactive customer communication,
and providing accounting and administrative support as required.

KEY RESPONSIBILITIES:

1.    CRM & Sales Support

·         Generate
and dispatch accurate customer quotes using SAP Business One.

·         Verify
quotes for pricing accuracy, applicable discounts, and adherence to company
terms.

·         Convert
approved quotes into sales orders and communicate effectively with the Studio
and Production teams.

·         Monitor
job progress within the Studio, providing proactive updates to both customers
and internal teams.

·         Serve as
the primary point of contact for quote follow-ups, order confirmations, and job
status updates.

·         Liaise
with production and dispatch teams to set and manage customer delivery
expectations.

·         Maintain
accurate records of quotes, sales orders, and job statuses within SAP Business
One.

·         Prepare routine
reports on sales orders, pending quotes, and customer follow-up actions.

2.    Accounts &
Documentation Support

·         Assist
in preparing and dispatching customer invoices accurately and promptly.

·         Maintain
systematic filing of invoices and related financial documents for audit
compliance and easy retrieval.

·         Support
the accounts team with customer account reconciliations and follow-ups as
needed.

·         Ensure
all documentation meets statutory and audit requirements.

3.    Administration & Dispatch
Operations

·         Maintain
an organized and professional Dispatch protocol.

·         Keep all
dispatch records and Collection logs accurately.

·         Maintain
a courteous efficient communication with clients.

·         Liaise
with the logistics team in service delivery.

·         Perform
any other ad-hoc administrative or accounting duties as assigned by the
Supervisor.

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Requirements

KEY REQUIREMENTS (PERSON
SPECIFICATION)

Education &
Professional Qualifications:

·         Diploma
or Degree in Accounting, Business Administration, Finance, or a related field.

·         CPA Part
II or equivalent (or actively pursuing) is highly desirable.

Experience:

·         Minimum
of 2-3 years in a similar role combining accounting, administration, and CRM
operations.

·         Must
have hands-on experience with SAP Business One (or a similar ERP system).

Skills & Competencies:

·         Strong
understanding of sales order processing and basic accounting principles.

·         Excellent
customer service and communication skills (written and verbal).

·         High
level of accuracy and attention to detail.

·         Strong organizational
and time-management abilities.

·         Proficiency
in Microsoft Office 365 Suite (Excel, Word, Outlook).

Personal Attributes:

·         Professional,
proactive, and able to work with minimal supervision.

·         Integrity
and ability to handle confidential information.

• ·         Team
  player with a problem-solving attitude.
  

Benefits

• Attractive salary
• Training opportunities in skill acquisition
• Staff medical scheme