<p>The Finance Trainee, Claims &amp; Billing, will support the Insurance Claims Officer and the Billing &amp; Revenue Reconciliation Officer in the day-to-day processing, monitoring, and reconciliation of insurance claims and clinic revenue. This is a hands-on learning role designed to build a strong foundation in healthcare billing, claims management, and revenue tracking within a fast-paced digital health environment.</p>
<p><strong>Reporting Line</strong></p>
<p>Reports to: Finance Manager</p>
<p>Works closely with: Insurance Claims Officer, Billing &amp; Revenue Reconciliation Officer</p>
<h2 id="tasks">Tasks</h2>
<p>1. Claims Processing Support</p>
<p>• Assist in the accurate preparation and submission of insurance claims across all service points.</p>
<p>• Verify completeness of claim documentation before submission, including clinical notes and billing codes.</p>
<p>• Help track and update claim status across platforms such as M-TIBA, SLADE, and EDI portals.</p>
<p>• Follow up on pending, queried, or delayed claims under the guidance of the Insurance Claims Officer.</p>
<p>2. Billing &amp; Invoice Tracking</p>
<p>• Track daily invoices and claims generated across service points and confirm alignment with services rendered.</p>
<p>• Support accurate allocation of insurance payments to the corresponding invoices.</p>
<p>• Identify and flag billing discrepancies or revenue gaps for review by the Billing Officer.</p>
<p>3. Reconciliation Support</p>
<p>• Assist in maintaining and updating Statements of Account (SOAs) for insurance providers.</p>
<p>• Support monthly reconciliation exercises, including preparation of supporting documentation.</p>
<p>• Help prepare and file reconciliation records in an organised manner for audit readiness.</p>
<p>4. Reporting &amp; Documentation</p>
<p>• Assist in preparing weekly reports on claims processed, submitted, pending, rejected, and paid.</p>
<p>• Maintain well-organised claims records, both electronic and physical, to support audits and follow-ups.</p>
<p>• Provide data inputs for daily revenue and payout reports as directed.</p>
<p>5. Internal Support</p>
<p>• Respond to basic claims queries from the front desk and medical teams with guidance from senior officers.</p>
<p>• Support the pre-authorisation process by tracking submissions and follow-ups with insurance providers.</p>
<p>• Assist with any other finance and operations tasks as assigned.</p>
<h2 id="requirements">Requirements</h2>
<ul>
<li>A degree in Finance, Accounting, Business Administration, or a related field (recent graduates welcome).</li>
<li>Strong attention to detail and a methodical approach to tasks.</li>
<li>Comfortable working with spreadsheets and data, proficiency in Microsoft Excel is essential.</li>
<li>Ability to work in a team environment and communicate clearly across departments.</li>
<li>A genuine interest in healthcare finance and a willingness to learn.</li>
</ul>