Job Summary
As a HR Generalist at RIANA, you will manage and execute comprehensive HR operations across the employee
lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition,
employee relations, performance management, learning and development, HR compliance, and operational
HR management. You will serve as a trusted advisor to management and employees on all people-related
matters.

Key responsibilities
RECRUITMENT & TALENT ACQUISITION
Manage end-to-end recruitment processes including job posting, candidate sourcing, screening,
interviewing and selection
Develop innovative recruitment strategies to attract top talent aligned with organizational needs
Coordinate with department heads to understand staffing requirements and create accurate job
descriptions
Oversee the onboarding process to ensure smooth integration of new hires into the organization
Build and maintain relationships with recruitment agencies and other talent sources
EMPLOYEE RELATIONS & ENGAGEMENT
Serve as the primary point of contact for employee inquiries, concerns, and grievances
Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
Conduct exit interviews and analyze trends to improve employee retention
Support employee engagement initiatives and contribute to building a positive workplace culture
Administer and analyze employee engagement surveys, recommending actionable improvements
PERFORMANCE MANAGEMENT
Administer the performance review and development framework across the organization
Train managers on effective performance management practices and coaching techniques
Monitor performance review completion and quality, ensuring alignment with organizational goals
Support the development of performance improvement plans where necessary

Track and report on performance management metrics and trends
LEARNING & DEVELOPMENT
Identify training needs through collaboration with department heads and performance data analysis
Coordinate and facilitate training programs, workshops and development initiatives
Manage the annual learning and development calendar and budget
Evaluate training effectiveness and recommend improvements
Support career development planning for employees
HR COMPLIANCE & ADMINISTRATION
Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by
supporting the payroll process.
Develop, update and communicate HR policies and procedures
Manage leave administration and maintain attendance records
COMPENSATION & PAYROLL SUPPORT
Collaborate with finance team on payroll preparation and processing
Ensure accurate capture of payroll data including new hires, terminations, and changes
Manage benefits administration and communicate benefits information to employees
Support annual compensation reviews and provide market benchmarking data
Address payroll-related queries from employees
HR REPORTING & ANALYTICS
Prepare monthly, quarterly, and annual HR reports for management and leadership
Analyze HR metrics and trends to provide insights and recommendations
Maintain HR dashboard with key performance indicators
Support budget planning and monitoring for HR activities
Generate ad-hoc reports as requested by management

Requirements

QUALIFICATION / EDUCATION & EXPERIENCE
Minimum 3-4 years of progressive HR generalist experience
Bachelor’s degree in Human Resource Management or related field
Professional HR certification (CHRP or equivalent) is a MUST.
Must be a member of IHRM.
Prior experience in a tech industry or fast-paced environment is an advantage
Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
Demonstrated experience in full-cycle recruitment and employee relations
Proficiency in HRIS systems and MS Office Suite

CORE COMPETENCIES
Communication Excellence: Strong written and verbal communication skills with the ability to
interact effectively at all organizational levels
Problem-Solving: Ability to analyze situations, identify issues, and develop practical solutions
Confidentiality: High level of discretion in handling sensitive employee and organizational information
Attention to Detail: Accuracy and thoroughness in documentation, compliance, and data
management
Relationship Building: Strong interpersonal skills to build trust and credibility with employees and
management
Adaptability: Flexibility to manage multiple priorities and adapt to changing business needs
Skills & Personal Attributes
Self-motivated with ability to work independently and as part of a team
Strong organizational and time management skills
Customer service orientation with a solutions-focused mindset
Proactive approach to identifying and addressing HR issues
Proficiency in HR software, databases, and Microsoft Office applications
Ability to maintain professionalism and objectivity in challenging situations
Commitment to continuous learning and professional development