The Purpose of the Job

The Mailing and Fulfillment Officer is responsible for coordinating the secure packaging, sorting,
reconciliation, and dispatch of banking cards and customer materials. 
The
purpose of this role is to ensure delivery accuracy, inventory integrity, and
strict compliance with established operational procedures while maintaining the
highest standards of confidentiality and security.

A Brief Description of the Person Specs

Tasks, Duties & Responsibilities

• Prepare customer
  orders for dispatch in accordance with production schedules.
  
• Verify mailing
  information and dispatch documentation to ensure accuracy before shipping.
  
• Sort and package
  customer materials accurately, ensuring proper protection during transit.
  
• Track fulfillment activities and maintain complete, accurate records of all dispatched
  items.
  
• Reconcile dispatch
  quantities against production outputs to identify and resolve
  discrepancies.
  
• Ensure the secure
  handling, storage, and movement of customer materials at all times.
  
• Report discrepancies
  and fulfillment issues promptly to the supervisor.
  
• Maintain inventory
  accuracy for packaging materials and supplies, initiating reorders as
  needed.
  
• Support the timely
  delivery of customer orders to meet service level commitments.
  
• Observe strict
  confidentiality and information security procedures when handling customer
  data.
  
• Maintain organized,
  clean, and secure work areas in compliance with safety standards.
  
• Participate in
  operational improvement initiatives to enhance efficiency and reduce waste.
  

Skills Forte

• Soft Skills:
  
• Attention to Detail: Meticulous accuracy in sorting,
  packaging, and documentation.
  
• Organizational
  Skills: Ability to
  prioritize tasks and manage multiple orders simultaneously.
  
• Integrity &
  Discretion: Trustworthy
  handling of sensitive customer materials and information.
  
• Reliability: Punctual, dependable, and committed to
  meeting production targets.
  
• Communication: Clear verbal and written communication
  for reporting and coordination.
  
• Technical Skills:
  
• Basic Computer
  Literacy: Proficiency in
  MS Office (Excel, Word) for record keeping and reporting.
  
• Numeracy: Strong basic math skills for
  reconciliation and inventory counting.
  
• Core Competencies: Accuracy, time management, process
  adherence, teamwork, and problem-solving.

Requirements

Benefits