Business growth & Retention: Drive organizational expansion by implementing
strategies to retain the current clientele and proactively identifying
opportunities for new business development

Policy Development: Design, implement, and periodically review operational
policies, procedures, and standard Operating Procedures (SOPs) to ensure
regulatory compliance and peak efficiency.

Leadership & Branch Supervision: Provide strategic direction and
oversight to branch managers, ensuring all regional activities align with
corporate objectives.

Client Relationship Management: Act as the primary escalation point for
client relations: ensure all concerns are addressed within 12 hours and formal
incident investigations are resolved.

Operational Optimisation: Evaluate existing operational structures and recommend
data-driven organisational changes to enhance workflow and productivity.

Administrative Oversight: Manage the administrative functions of the Operations Department,
establishing cost effective systems and robust budgetary controls.

Performance Management: Conduct regular performance evaluations operational staff,
providing mentorship and implementing corrective action where necessary.

Departmental Oversight: Supervise specialised divisions,
including the Training School, Technical Department, and Canine Section,
ensuring each unit adheres to established policies and meet company standards.

Requirements

Job Qualifications

Professional Expertise – A minimum of 7 years of progressive experience
in the private security specially in senior management

Educational Background: A Bachelors degree in Security manage,
business development or other related field of study

Previous work experience as a Major or captain in the military
or GSU will. be an add advantage