JOB TITLE: PRODUCT DISPATCH OFFICER

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

Job summary:

The Product Dispatch Officer is responsible for the accurate, efficient, and professional release

of company products from the store to customers and distributors. This role is critical in ensuring that every customer interaction at the store reflects the company’s standards of professionalism, accuracy, and excellent service. The officer serves as the final

point of contact between the company and the customer during product collection.

The role requires a highly trustworthy, detail-oriented, and people-friendly individual who can

manage store operations while delivering a positive customer experience

DUTIES & RESPONSIBILITIES:

1. Product Dispatch & Store Operations

·         Receive, verify, and process product dispatch requests/orders

·         Accurately pick, pack, and release products to customers and sales agents

·         Ensure all dispatched items match system records and invoices

·         Maintain proper documentation of all product movements

·         Monitor stock levels at the store and report shortages or discrepancies

·         Ensure the store is well-organized, clean, and professionally arranged

2. Customer Service & Experience

·         Serve customers with professionalism, courtesy, and efficiency

·         Guide customers during product collection and answer basic inquiries

·         Handle customer concerns calmly and escalate where necessary

·         Ensure every customer leaves satisfied and confident in the service received

3. Inventory Accuracy & Record Keeping

·         Update records using Excel and company systems accurately

·         Track daily dispatches and reconcile with system reports

·         Support stock counts and periodic inventory verification exercises

·         Report any inconsistencies, damages, or losses immediately

4. Coordination & Reporting

·         Work closely with the Country Manager on daily store operations

·         Coordinate with the Accountant/Warehouse Officer on stock control and reporting

·         Follow company procedures for approvals, documentation, and dispatch processes

·         Submit daily dispatch reports

5. Systems & Data Management

·         Use Microsoft Excel for tracking inventory and dispatch records

·         Operate company systems for order processing and reporting

·         Ensure data accuracy and timely updates in all systems

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1.      Bachelor’s degree in business, Logistics, Accounting, or related field

2.      Experience in store management, dispatch, or customer service is an added advantage

 Technical Skills

·         Proficiency in Microsoft Excel

·         General computer literacy (data entry, system use, reporting)

·         Ability to quickly learn and use company systems

Application procedure:

Interested and qualified applicants should submit their applications through the link below.

 Note:

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.