Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Handle inbound and outbound reservation calls, emails, and online inquiries.

• Create, modify, and cancel reservations accurately in the PMS.

• Promote room types, packages, upgrades, and special offers to maximize revenue.

• Upsell and cross-sell services in line with revenue strategies.

• Provide accurate information about room availability, rates, facilities, and policies.

• Respond promptly and professionally to guest inquiries and complaints.

• Ensure a positive guest experience from first contact to confirmation.

• Maintain accurate guest profiles and reservation details.

• Ensure all reservations comply with rate codes, contracts, and promotions.

• Coordinate with Front Office, Sales, and Revenue teams on special requests.

• Follow reservation procedures, brand standards, and SOPs.

• Adhere to payment, cancellation, and no-show policies.

• Ensure data privacy and confidentiality at all times.

ALL about you:

• Experience with OPERA property management system or similar 
• Relevant experience in a similar role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry