POSITION TITLE: Senior HR Officer
FUNCTION/DEPARTMENT: Warehouse Management
REPORTS TO: HRM-Nairobi
DIRECT REPORTS/ SUPERVISES:HR Supervisor, HR Clerk,

JOB PURPOSE:
To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.

Working relationships:
INTERNAL
• All staff in Our Client Outsourced Warehouse site
• HR team
• Payroll

EXTERNAL
• Caterers
• Outsourced labour providers
• Government bodies
• Transport providers

Key Responsibilities

1. Workforce Planning & Resourcing
• Lead resourcing for all vacant positions within the Warehouse and site operations.
• Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
• Ensure manpower planning aligns with operational demand, productivity targets and budget.
• Support succession planning for all key positions to avoid gaps

2. HR Operations & Compliance
• Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
• Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
• Act as the site custodian for audits and HR compliance reviews.

3. Employee Lifecycle Management
• Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
• Ensure timely creation and approval of employee email and system access.
• Manage staff separation processes, including documentation, clearances, and exit reporting.

4. Attendance, Leave & Utilization Management
• Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
• Ensure leave planning is followed and leave liability is maintained within acceptable limits.
• Review attendance summary sheets to support payroll and vendor invoicing.

5. Outsourced Labor & Vendor Management
• Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
• Verify subcontracted labour invoices against attendance, utilization, and approved rates.
• Monitor HR service provider KPIs and conduct periodic performance reviews.

6. Employee Relations & Discipline
• Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
• Support grievance handling, dispute resolution, and disciplinary investigations.
• Manage employee relations to maintain a productive and harmonious workplace.
• Participate in and support works council and industrial relations forums.

7. Health, Safety & Wellbeing
• Ensure adherence to occupational health and safety standards, government regulations, and company policies.
• Promote a culture of safety, compliance, and employee wellbeing across the site.
• Coordinate with HSE teams on compliance and corrective actions.

8. Reporting & Analytics
• Prepare and present periodic HR reports including:
o Workforce numbers and utilization
o Leave and absenteeism trends
o Turnover and attrition analysis
o Training, discipline, and engagement metrics
• Provide insights and recommendations to site and senior leadership.

9. HR Administration & Site Support
• Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
• Ensure proper filing, documentation, and renewal of statutory and operational certificates.
• Manage administrative support activities such as stationery requests and staff meal coordination.
• Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.

10. People Management
• Lead and develop the site HR team
• Delegate operational tasks while maintaining governance, control, and accountability.
• Build HR capability to support a high-volume, fast-paced operation.

Requirements

Qualifications
• Degree in Human Resource Management or equivalent.
• Knowledge of Labour laws
• Member of IHRM
• CHRP certification is a MUST

Experience
• A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.
• The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.

Key Skills
• Computer literacy
• Supervisory
• Communication skills
• Analytical
• Counseling skills
• Administration

Personal Attributes
• Proactive
• Strong personality
• Patient
• Integrity
• Confidentiality
• Interpersonal relations
• Able to work within tight deadlines

Benefits

Benefits:
• Permanent and Pensionable (Pension after 6 months successful probation)
• Medical for self + 4
• Group life