Role Overview

The Inside Spare Parts Engineer is a strategic engineering
role responsible for managing the technical and commercial deal lifecycle for
spare parts and engineering solutions at Synkron Africa. The role serves as the
central coordination point between clients, business development engineers, suppliers,
logistics partners, and internal approval structures, ensuring that spare parts
opportunities are technically accurate, commercially viable, and operationally
executable.

This position owns the function of ensuring that all quotation
requests, pricing validation, technical verification, supplier coordination,
and approval workflows are managed efficiently from the initial client request
to final order confirmation. The role also supports contact center operations
for spare parts inquiries, providing timely responses to clients while
maintaining strong coordination with logistics partners to ensure accurate and
timely delivery.

Ultimately, the role ensures deal
velocity, technical integrity of quotations, operational execution, and client
satisfaction, making it a critical enabler of revenue generation within
Synkron’s team.

Key Responsibilities

1.      Deal
Desk Ownership & Commercial Coordination: Serve as the primary deal desk
owner for spare parts opportunities, managing the entire quotation lifecycle
from inquiry to final approval, coordinating internal approvals including
pricing validation and commercial sign-off, and maintaining accurate deal records
and pipeline visibility.

2.      Technical
Quotation Development: Analyze client requests and technical specifications,
identify appropriate spare parts or engineering solutions, and generate
technically sound quotations that reflect accurate specifications and
commercial pricing, in collaboration with suppliers and manufacturers to
validate part compatibility and availability.

3.      Client
Request Management (Contact Center Function): Serve as a technical first point
of contact for spare parts inquiries from clients, managing and responding to
requests received through the contact center, providing prompt technical
clarification and solution recommendations, and escalating complex engineering
issues to technical specialists where necessary.

4.      Supplier
& Vendor Coordination: Liaise with manufacturers and suppliers to confirm
spare part availability, specifications, and pricing, source alternative parts
where original components may be unavailable or delayed, and maintain supplier
relationships to ensure reliable sourcing channels.

5.      Logistics
Coordination: Work closely with internal operations and logistics teams to
coordinate the dispatch of spare parts, liaise with freight and logistics
partners to ensure timely shipment, and monitor order fulfillment timelines
while addressing delivery challenges proactively.

6.      Deal
Approval & Commercial Governance: Ensure all quotations pass through the
appropriate internal approval processes, maintain compliance with Synkron’s
pricing policies and margin requirements, validate deal documentation, and
support the commercial team in closing deals efficiently.

7.      Pipeline
& Opportunity Management: Maintain visibility of spare parts opportunities
and deal pipeline, track deal progress from inquiry to order confirmation, and
identify bottlenecks in the quotation or approval process and implement
improvements.

Requirements

Education Requirements

•         Bachelor’s degree in Mechanical Engineering,
Mechatronic Engineering, Electrical Engineering, or a related engineering
discipline.

Experience

•         3–5 years of experience in engineering sales
support, spare parts management, or technical commercial roles.

•         Experience in industrial spare parts,
manufacturing, or engineering solutions environments.

•         Experience in quotation management and supplier
coordination.

Technical Requirements

•         Ability to interpret technical drawings,
equipment manuals, bills of materials (BOM), and engineering specifications to
accurately identify spare parts required by clients.

•         Strong understanding of mechanical, electrical,
and automation components commonly used in industrial systems.

•         Ability to develop detailed, technically
accurate quotations that reflect both technical and commercial viability.

•         Strong understanding of the internal commercial
deal lifecycle, including inquiry intake, quotation preparation, pricing
validation, approval workflows, and deal closure.

•         Ability to liaise with OEMs, distributors, and
spare parts suppliers to confirm part availability, technical compatibility,
lead times, and pricing.

•         Working knowledge of industrial machinery,
automation systems, manufacturing equipment, bottling and packaging systems,
and related engineering environments.

•         Ability to coordinate with internal operations
teams and external logistics partners to ensure spare parts orders are
processed, shipped, and delivered efficiently.

•         Proficiency in using CRM or deal management
systems to record inquiries, track quotations, manage deal stages, and maintain
accurate commercial records.

•         Understanding of spare parts inventory dynamics,
including lead times, stocking strategies, supplier availability, and
alternative sourcing options.

•         Understanding of pricing structures, supplier
costs, and margins to ensure quotations remain competitive while maintaining
profitability.

•         Strong attention to detail in ensuring
quotations, pricing structures, client records, and order documentation are
accurate, traceable, and compliant with internal commercial processes.