The Purpose of the Job

The SIM Card Personalization Officer is the
custodian of data integrity and security in our smart card production process.
This role is responsible for securely executing SIM card personalization
activities; transforming blank modules into fully activated, subscriber-ready
products. 
You will handle sensitive customer data with the utmost
confidentiality, ensuring that every personalization job is executed with
surgical precision, strict adherence to customer specifications, and unwavering
compliance with security protocols. 
By guaranteeing flawless data encoding and
activation, you enable millions of subscribers to connect to their networks
securely and instantly.

A Brief Description of the
Person Specs

Our client is looking for a highly meticulous,
security-conscious, and technically proficient professional who treats
sensitive data as a sacred trust. You possess an extraordinary eye for detail
and a deep understanding that even a single character error in personalization
can lead to network failures and severe reputational damage. 
You are
disciplined, process-driven, and thrive in a high-security environment where
confidentiality is non-negotiable. Your work ethic is defined by uncompromising
accuracy, unwavering integrity, and a commitment to operational excellence.

Tasks, Duties &
Responsibilities

·     System Operation: Operate advanced SIM
personalization systems strictly in accordance with approved procedures, work
instructions, and security protocols, ensuring seamless data encoding and
activation.

·     Data Verification: Meticulously verify
customer data files and production job specifications before processing,
confirming that all records, batches, and parameters are accurate and complete.

·     Job Execution: Execute personalization jobs
with surgical precision and high levels of confidentiality, ensuring that data
is accurately written to each SIM module without errors or omissions.

·     Quality Monitoring: Continuously monitor
production quality throughout the personalization process, promptly identifying
and flagging any processing anomalies, system warnings, or data mismatches.

·     Security Compliance: Ensure strict compliance
with all information security and data protection requirements, including PCI
DSS and local data privacy regulations, safeguarding sensitive subscriber
information at all times.

·     Secure Handling: Maintain secure handling of
sensitive customer information, activation keys, and encryption codes, ensuring
that no data is ever compromised, shared, or improperly accessed.

·     Record Maintenance: Accurately record all
production activities and maintain complete, detailed, and auditable documentation,
including batch logs, job completion reports, and system audit trails.

·     Schedule Adherence: Consistently meet assigned
production schedules and delivery deadlines, balancing speed with accuracy to
ensure on-time order fulfilment without compromising data integrity.

·     Incident Reporting: Report system faults,
production incidents, or data discrepancies promptly to the supervisor and
relevant technical teams for immediate investigation and resolution.

·     Audit Support: Actively support quality assurance
activities and internal audit processes, providing comprehensive
personalization records, data logs, and process insights as required.

·     Environmental Integrity: Maintain a clean,
organized, and secure production environment, ensuring that all workstations,
storage media, and access controls are properly managed.

·     Continuous Improvement: Actively participate
in continuous improvement and operational excellence initiatives, suggesting
enhancements to personalization workflows, data verification processes, and
security protocols.

Skills Forte

Soft Skills:

·     Data Integrity Mindset: An obsessive
commitment to 100% data accuracy, with zero tolerance for errors or shortcuts.

·     Impeccable Attention to Detail: You can spot mismatched
data fields, formatting errors, or system alerts that others would miss.

·     Security Consciousness: A deep understanding
of the importance of data confidentiality and the severe consequences of
security breaches.

·     Analytical Thinking: Ability to correlate
system outputs with data inputs, quickly identifying the root cause of
processing anomalies.

·     Patience & Methodical Approach: The
ability to perform precision-driven, repetitive tasks without losing focus or
compromising accuracy over long shifts.

·     Communication: Clear and precise verbal and
written communication skills for documenting incidents, reporting
discrepancies, and liaising with technical support teams.

Technical Skills:

·     Computer Literacy: Proficiency in MS Office
Suite (Excel, Word) for data entry, record keeping, and generating job
completion reports.

·     System Navigation: Familiarity with
personalization software interfaces, database systems, or ERP platforms for job
scheduling and data verification is a significant added advantage.

·     Data Handling: Understanding of encryption
principles, secure file transfer protocols, and basic database management is a
distinct plus.

Core Competencies:
Data integrity, security orientation, strict process adherence, proactive
problem-solving, effective time management, and collaborative teamwork.

Requirements

Educational
& Professional Qualifications

Benefits

Remuneration

Our client offer a competitive compensation package
designed to attract and retain skilled professionals in the high-security data
processing sector:

·     Salary: A competitive monthly gross salary. Commensurate with your
qualifications, level of experience, and specific location. Roles based in
Nairobi typically command the higher end of this scale, reflecting the highly
specialized, security-critical nature of data personalization.

·     Shift Allowance: An additional shift allowance will be
provided for officers working non-standard hours or rotating shifts where
applicable.

·     Benefits:

o   Comprehensive health insurance coverage (inpatient
and outpatient).

o   Pension/Retirement plan contributions (NSSF and
additional company schemes).

o   Generous annual leave entitlement and paid public
holiday benefits.

·     Perks: A
stable, secure working environment within the dynamic telecommunications
manufacturing sector, with access to ongoing technical training, data security
certification opportunities (e.g., ISO 27001), and clear career progression
pathways within the organization.