The Purpose of the Job

The Quality
Control Officer – SIM is the guardian of connectivity. This role is responsible
for meticulously monitoring and verifying product quality throughout the SIM
card manufacturing and personalization process. 
You will ensure that every SIM
module, chip, and finished card complies rigidly with customer requirements, internal
quality benchmarks, and applicable regulatory obligations before deployment. 
By
guaranteeing flawless functionality, you directly enable millions of
subscribers to stay connected to their networks without interruption.

A Brief Description of the Person Specs

Our client is
looking for a highly meticulous, technically curious, and uncompromising
professional with a zero-defect philosophy. You possess an
extraordinary eye for microscopic inconsistencies and a steady, methodical
approach to handling delicate electronic components. You understand that in the
telecommunications sector, a single defective SIM can lead to network
activation failures and significant customer dissatisfaction. Integrity,
patience, and a reverence for precision define your work ethic.

Tasks, Duties & Responsibilities

·       Conduct
comprehensive quality inspections at all designated production stages, from raw
material intake and chip embedding to final personalization and packaging.

·    Perform
rigorous visual inspections for physical flaws (scratches, chipping,
misalignment) and functional verification using specialized readers to confirm
electrical integrity and data encoding.

·      Accurately
identify, document, and report quality defects and non-conformities,
categorizing them for effective tracking and root-cause analysis.

·      Ensure strict
compliance with all approved quality procedures, work instructions, and
industry standards (such as GSM Association specifications) at every production
step.

·       Maintain
meticulous, accurate, and complete quality inspection records and logs,
ensuring full traceability and readiness for internal and external regulatory
audits.

·       Proactively
investigate quality issues, collaborating with production engineers to
recommend and implement effective corrective and preventive actions (CAPA).

·       Actively
support formal root cause analysis and continuous improvement initiatives to
drive down defect rates and enhance overall manufacturing efficiency.

·       Verify that
all finished SIM cards conform precisely to customer-specific artwork, encoding
requirements, and packaging specifications.

·    Actively
participate in internal quality audits and periodic quality reviews, providing
inspection data and process insights to strengthen the Quality Management
System (QMS).

·       Continuously
monitor process consistency and product conformity, flagging any deviations
from standard operating parameters to maintain stability.

·       Escalate
critical or recurring quality issues promptly to the Quality Assurance
Supervisor and relevant teams to prevent the release of non-conforming
products.

·       Champion
quality awareness across all production operations, fostering a culture of “right first time” and empowering operators to take ownership of
quality.

Skills Forte

              Soft Skills:

·       Impeccable Attention to Detail: You can spot
microscopic errors in chip placement, contact pad alignment, or plastic moulding
that others would miss.

·       Analytical Thinking: Ability to identify the
root causes of technical defects and suggest practical, data-driven solutions.

·       Integrity & Objectivity: An unbiased
approach to quality assessment, with a strong sense of personal accountability
for every product you clear.

·       Patience & Methodical Approach: Ability to
perform delicate, repetitive inspections without compromising accuracy or
concentration over long shifts.

·       Communication: Clear verbal and written
communication for reporting findings, documenting issues, and liaising
effectively with production and engineering teams.

              Technical Skills:

·       Computer Literacy: Proficiency in MS Office
Suite (Excel, Word, Outlook) for record keeping, data entry, and generating
comprehensive quality reports.

·       Inspection Tools: Familiarity with basic
measuring tools (e.g. callipers, micrometres), magnifying equipment, ESD-safe
handling practices, and SIM/reader testing devices is a significant added
advantage.

   Core
Competencies:
   Quality orientation, strict process
adherence, proactive problem-solving, excellent time management, and collaborative teamwork.

Requirements

Educational
& Professional Qualifications

Benefits

Remuneration Package

Our client offer a competitive compensation package
designed to attract and retain skilled quality professionals in the
telecommunications manufacturing sector:

·       Salary: A competitive monthly gross salary. Commensurate with your: Qualifications, Level of Experience, and Specific Location. 
Roles based in Nairobi typically command the
higher end of this scale, reflecting the specialized, high-tech nature of SIM
quality assurance.

·       Shift
Allowance: An additional shift
allowance will be provided for officers working non-standard hours or rotating
shifts where applicable.

·       Benefits:

o   Comprehensive health insurance coverage

o   Pension/Retirement plan contributions

o   Generous annual leave entitlement and paid public
holiday benefits.

·       Perks: A stable, secure working environment within
the fast-paced telecommunications sector, with access to ongoing technical
training, quality certification opportunities, and clear career progression
pathways within the organization.