This is a remote position.

Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment.  

If you’re inspired by expanding relationships and services within Enterprise accounts, while remaining close to patient care and working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.

About the Role

As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.

Key Responsibilities 

• Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
• Lead data-driven conversations with clients to enhance membership services and overall performance
• Identify and drive expansion opportunities within the embedded account base in partnership with Sales
• Lead expansion implementations in coordination with Strategic Accounts leadership
• Partner with Operations to define, implement, and monitor performance measures and operational goals
• Proactively identify, address, and resolve operational and account-related issues
• Provide performance insights and growth recommendations to internal leadership
• Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
• Facilitate contract implementation, training, and compliance requirements
• Lead development of operational procedures and project management initiatives tied to client contracts

Requirements

Required Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology
• Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
• Strong written and verbal communication skills
• Analytical mindset with ability to interpret data and drive insights
• Ability to manage multiple stakeholders and build consensus across teams
• Strong organizational and project management skills

Preferred Qualifications

• Experience in consulting or solutions architecture
• Experience with HubSpot or other CRM platforms
• Experience working in fast-paced, high-growth environments

Benefits

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization; Competitive salary, annual bonus opportunities, and equity options; Remote with flexible hours; Comprehensive medical, dental, and vision insurance; 401(k) with company match; Generous PTO, paid company holidays, and paid parental leave.