About Invent Consulting Limited

Invent Consulting Limited is a technology consulting firm specialising in data analytics, enterprise software solutions, digital transformation, and technology advisory services. We partner with organisations across different sectors to deliver technology solutions that support efficiency, innovation, and business performance.

Role Overview

We are seeking a Relationship Manager to support and strengthen client relationships across ongoing engagements and projects. The role will focus on maintaining strong communication with clients, coordinating internally with delivery teams, supporting issue resolution, and ensuring overall client satisfaction and retention.

The successful candidate should be highly organized, relationship-oriented, and comfortable working in a dynamic consulting environment.

Key Responsibilities

• Act as the main point of contact for assigned clients
• Build and maintain strong professional relationships with clients
• Coordinate with internal teams to ensure smooth service delivery
• Follow up on client concerns, requests, and ongoing engagements
• Support issue tracking, escalation, and resolution processes
• Conduct regular client engagement and review meetings
• Monitor client satisfaction and identify areas for improvement
• Maintain updated records of client interactions and engagement status
• Support contract renewals and identify opportunities for additional support services where applicable
• Prepare periodic client engagement and status reports

Requirements

• Bachelor’s degree in Business, Communications, Project Management, IT, Customer Experience, or a related field
• Minimum 3–5 years’ experience in relationship management, account management, customer engagement, or stakeholder management
• Good understanding of the technology consulting industry or professional services environment will be an added advantage
• Strong communication, coordination, and problem-solving skills
• Ability to manage multiple priorities and client engagements effectively
• Professional, responsive, and client-focused approach

Skills & Competencies

• Strong relationship management and stakeholder engagement skills
• Excellent communication and interpersonal abilities
• Strong coordination and follow-up skills
• Ability to manage multiple client accounts and priorities effectively
• Good problem-solving and conflict resolution skills
• Professional and client-focused approach
• Strong organizational and reporting skills
• Ability to work collaboratively with cross-functional teams
• High level of accountability and responsiveness
• Ability to build trust and maintain long-term client relationships
• Adaptability and ability to work in a fast-paced environment
• Good understanding of client service and customer experience principles